Refund Policy

1. The short version

A video that fails is never charged. An unused credit pack can be refunded in full within 7 days of purchase. A first subscription payment can be refunded within 7 days if none of its credits were used. You can cancel a subscription at any time. Used credits are not refundable.

2. Failed videos are never charged

If a video fails (an error, a timeout, a refusal by a safety filter, or a finished video withheld by our safety check), the credits it used are returned to your balance automatically; no request is needed. If text or a photo you submitted is refused by our content check before rendering, nothing is charged in the first place. A video that renders successfully but that you do not like is not a failed video.

Returning credits restores your ReelRedo balance; it is not a payment refund to your bank.

3. Credit packs and upgrades

Pack credits never expire. A pack whose credits have not been used may be refunded in full within 7 days of purchase. After 7 days, or once any of the pack’s credits have been used to make a video, the purchase is final. Free credits (such as the sign-up bonus or credits we add after a problem) have no cash value and are not refundable.

If you upgrade a pack by paying the difference, the original purchase and the upgrade are treated as one larger pack: the 7 days run from the original purchase, and a refund covers both payments only if none of the combined credits have been used.

4. Subscriptions and cancellation

Subscriptions renew automatically until canceled. You can cancel at any time with the management link in your receipt email or by contacting support@reelredo.com; canceling stops the next renewal, and your plan and its credits stay available until the end of the period you paid for.

A first subscription payment may be refunded in full within 7 days of the charge if none of its credits have been used. A renewal may be refunded within 7 days of the renewal charge if none of that period’s credits have been used. Otherwise subscription charges are final and partial periods are not refunded pro rata.

5. Billing errors, chargebacks and how to ask

Charged twice or charged the wrong amount? Email support@reelredo.com within 30 days with the order reference and we will correct it.

To request a refund, email support@reelredo.com with your account email, the order reference from your receipt and the reason. Our payment partner, which acts as Merchant of Record, processes approved refunds to the original payment method; banks usually take 5 to 10 business days. Credits from a refunded purchase are removed from your balance.

Please contact us before disputing a charge with your bank; most issues are resolved within a few business days. Disputing charges for credits you used may lead to account suspension.

Nothing in this policy limits refund rights that mandatory consumer law gives you where you live.